IOGP Report 501 – Crew Resource Management for Well Operations teams


IOGP Report 501

Explore an outline for a basic Well Operations Crew Resource Management (WOCRM) training syllabus

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IOGP Report 501

Explore an outline for a basic Well Operations Crew Resource Management (WOCRM) training syllabus.

This report is the result of a project undertaken by the University of Aberdeen on behalf of OGP. Its aim was to develop a recommended syllabus for Crew Resource Management (CRM) training customised to the needs of Well operations teams (i.e. performing Drilling, Completion, Intervention & Work-over operations). In order to identify the basic categories of CRM (non-technical skills) that are required by wells operations personnel, 17 key roles were identified. The literature on human factors in wells operations was reviewed, as well as relevant material on CRM training and assessment in offshore production operations and in other industries. In addition, a sample of 33 wells personnel was interviewed and asked about the nontechnical skills required in routine and non-routine work conditions. Evidence from these two sources was used to develop an outline for a basic syllabus for Well Operations Crew Resource Management (WOCRM) training. This consists of an introductory module, plus coverage of the main non-technical skill categories: Situation Awareness, Decision Making, Communication, Teamwork, Leadership, and Performance shaping factors—stress and fatigue. Recommendations for the design and delivery of basic and recurrent WOCRM training are provided.

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